Frequently Asked Questions

Our customer service team has compiled the most asked questions. Here, we have provided straightforward answers to those questions.

Frequently Asked Questions

My Cash

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process.

If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS.

Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. 

VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process. If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over 30,000 F CFA. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

 

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

 

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

SHIPPING & DELIVERY

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process.

If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS.

Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. 

VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process. If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over 30,000 F CFA. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

 

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

 

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

ORDERING & PAYMENT

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process.

If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS.

Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. 

VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process. If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over 30,000 F CFA. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

 

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

 

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

REFUNDS & RETURNS

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process.

If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS.

Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. 

VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process. If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over 30,000 F CFA. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

 

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

 

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

ACCOUNT ASSISTANCE

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process.

If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS.

Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. 

VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process. If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over 30,000 F CFA. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

 

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

 

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

MY LOAN

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process.

If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS.

Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. 

VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

We appreciate your patience and apologize for any delay. We typically deliver 96.4% of orders on time, but occasionally there may be delays. Keep an eye on your email for delivery updates. Alternatively, you can always get in touch via chat.

Yes, we do. We will support all the standard shipping costs on orders over $70 (or the equivalent in local currency). Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Once your order is ready for shipment, you will receive an email with a tracking number. Please ensure that you have provided us with your correct email address during your checkout process. If you didn’t enter a valid email address, chat with us immediately to avoid any delay.

Yes, we do. We will support all the standard shipping costs on orders over 30,000 F CFA. Our delivery partners are among the best globally, including DHL, FedEx, USPS, and UPS. Please note that for international orders we also use local delivery companies.

 

Visit our terms and conditions for comprehensive information regarding our shipping policy.

Here’s how you can change your delivery address.

  1. Press the menu icon (on the top right of the screen).
  2. Scroll down and select > edit address. * If you’re not logged in, a message will prompt you to do so.
  3. You’ll be presented with two options: “Billing address” and “Shipping address”. Go to “Shipping address” and select > edit.
  4. Enter the required information and press > save address.
  5. Congratulations! Your new delivery address is now saved.

Sure. We ship to over 220 countries and territories worldwide.

We aim to deliver each order as soon as possible. In addition, all our VIP elite members are entitled to complimentary expedited shipping. VIP elite membership is earned when a Member has $4100 (or the equivalent in local currency) in annual qualified spending.

 

Expedited shipping involves prioritizing a particular shipment over others, allowing it to be delivered faster.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

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Our experts stand ready to answer any questions you might have.

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