Credit Account agreement

Effective as of January 21, 2023

The following Agreement governs your use of Classylia Credit. You acknowledge that you have read and understand this agreement by using Classylia Credit.



By clicking “I agree” and/or checking “I agree to receive these terms and other required disclosures electronically” and/or signing the loan contract, you consent and agree that:

  • All communications and other information regarding your application, including but not limited to agreements, privacy notices, billing statements, changes in terms, adverse action notices, and any other information that is required by law (collectively, “Communications”), may be provided to you electronicly, including via our website or the email address(es) that you provided to us.
  • By providing your consent, you are indicating that you agree to receive electronic communications pursuant to the Electronic Signatures in Global and National Commerce Act, and you and we intend that the statute be applied in full.
  • You are electronically signing agreements and documents, which has the same effect as signing them by hand.
  • You will make sure that you are able to access and retain any communication we send to you.
  • Unless you have withdrawn your consent by following the process outlined below in “Withdrawing Consent,” this consent will apply to this transaction and to all future communications from Classylia.

You understand and acknowledge that, in order to access and retain Communications, you will need the following: 

  • A computer or a mobile device connected to an internet connection.
  • A web browser with 128-bit encryption with cookies enabled.
  • A valid email address.
  • Adequate storage space to save past communications or a means to print them.


If you want to withdraw your consent to receive Communications electronically, you may contact us in writing at “ 10 Four seasons place, Suite 1000, Toronto, M9B6H7.” In the event that you withdraw your consent, we may restrict your ability to use Classylia.


If you wish to update the e-mail address to which Communications may be sent and at which you can be contacted electronically, you may do so at any time. You must notify us if your email address changes. If you wish to update your email address, please contact us at “,10 Four seasons place, Suite 1000, Toronto, M9B6H7”, or via our online tool.


In this Agreement, you will find the terms and conditions of your Credit Account. Please read this Agreement and keep a copy.


Throughout this Agreement, the following terms are frequently used:

“Account” means the Classylia Credit account that is the subject of this Agreement.

“Agreement” means the Important Disclosures, Electronic Communications Agreement, Terms and Conditions, Terms of Service, Classylia Privacy Policy, and any amendment or addendum to any of the foregoing.

“Billing Cycle” means the time between the dates on which we prepare billing statements, or would have prepared them if statements were required under the “Billing Statements” section of this Agreement.

“Credit Line” means the dollar amount of credit available for you to borrow on this Account. The total balances of all types of transactions on the Account plus transactions which have been authorized but not yet posted to the Account (but not including unpaid Fees) may not exceed the Credit Line.

“Payment Due Date” means the date which will appear on each billing statement as the “Payment Due Date” for the Billing Cycle. The Payment Due Date will be on approximately the same day each month. We may change the Payment Due Date at our option, and will notify you if we do so.

“Purchases” are purchases of goods and services, not including returns and credits, for which we extend credit on the Account.

“We,” “us,” and “our” referred to Classylia.

The term “Classylia” refers to the lender of your Credit account.

You” refers to the individual who may make purchases using this Account and who agrees to abide by the terms of this Agreement.


If you apply for an Account or accept an Account, or if you make a Purchase using your Account after receiving this Agreement, you agree to the terms of this Agreement.


We will not charge any interest if your account is in good standing. In order to remain in good standing, the Purchase balance must be paid in full by the due date.


It is your responsibility to pay the following fees, if applicable. You agree that we may allocate any fee to your Purchases balance.

Application Fee. We charge an application fee to cover the cost associated with submitting your application for consideration. Our application fee is $25, or the equivalent in local currency. This fee is not refundable.

Late Payment Fee. If we do not receive the Payment Due by its Due Date, we will charge you a Late Payment Fee of up to $35.00, or the equivalent in local currency. If this happens again within the next six Billing Cycles, we will charge you a Late Payment Fee of up to $155.00, or the equivalent in local currency. However, the Late Payment Fee will not exceed $310, or the equivalent in local currency.


All payments must be in U.S. dollars or in local currency, and drawn on your account at a certified financial institution, or your ‘my Cash’ account. 

All communications to us by you concerning disputed debts must be sent to “Classylia, Delphi Holistic Solutions Corporation, 10 Four seasons place, Suite 1000, Toronto, M9B6H7.” 


Credit Line. Your credit request will be assessed at the time of application. You will be informed of the total amount of your credit line if we extend you credit. Your Credit Line will appear on your billing statement. Credit limits may be increased or reduced without giving you prior notice, even if you have made timely payments and the account is not in default.

Purchases may be charged to your Account. If you or someone else you have given permission to use your Account makes a Purchase, then you authorize us to charge your Account for the amount of the Purchase. 

We reserve the right to decline to authorize any charge, including suspected fraud and our assessment of your creditworthiness, even if the charge would not cause your Account balance to exceed your Credit Line and your Account is not in default. In the event that we cannot authorize a charge, we are not responsible for any losses you may suffer.

Fees may be charged to your account. In this Agreement, you authorize us to charge your Account for any fees, collection costs, and amounts that you agree to pay.


Privacy Policy. Our collection and use of your personal information in connection with your account is governed by the Classylia Privacy Policy.


Commitment to Pay. You agree to repay to us all extensions of credit (including any and all Purchases) you have authorized us to charge to this Account and any fees as agreed in this Agreement.

Personal Financial Information. You agree to provide us with the personal financial information about you that we may reasonably request from time to time.

Collection Costs. It is your responsibility to pay all collection costs in accordance with this Agreement.

Your Contact Information. You agree to promptly notify us of any changes to your name, mailing address, email address, or telephone number. As part of this process, you agree to never provide us with false information or signatures, whether electronic or otherwise.

Age. You confirm that you are of legal age in the country or state in which you reside.


Billing Statements. As required by applicable law, we will provide a billing statement for each billing cycle. We will deliver electronic billing statements in accordance with your consent to the Electronic Communications Agreement.

Credit Balances. Upon request, we will refund any credit balance in excess of $1.00 to you in accordance with applicable regulations. As part of the refund process, you give us authorization to make the refund either (i) by check to the mailing address you provide on file, or (ii) by direct deposit to the bank account you provide on file or stated on any check you present to us for payment(s).


You will be in default if you:

  • Fail to make any payment when due;
  • Violate, or are unwilling or unable to perform, any provision, obligation or other requirement applicable to you under this Agreement;
  • Pass away or become incompetent;
  • Supply us with any misleading, false, incomplete, or incorrect information or signature, or fail to supply us with any information we deem necessary;
  • Become the subject of bankruptcy or insolvency proceedings;
  • Default under any other loan, agreement, or account you have with us or any of our affiliates;
  • Give us a payment returned unpaid by your bank or financial institution for any reason.


Our Rights. We may close your Account if you are in default, suspend your Account if you are in default, or require you to pay the full amount owed immediately. This may occur without prior notice, unless required by law. In the event that we exercise our rights, this Agreement will continue to apply to your Account.

Collection Costs. You agree to pay all costs of collection (including reasonable attorneys’ fees and expenses) if we take any action to collect this Account after default, and to the maximum amount permitted by applicable law, if permitted.


If applicable law allows, we may terminate this Agreement or your Account at any time without notice for any reason. After termination, you will not be able to make new Purchases but you will still have to pay any remaining balance in full. All other provisions of this Agreement will remain in effect.


Your Liability for Unauthorized Use/Lost or Stolen Account. If you become aware that your Account has been lost, stolen, or that an unauthorized use may have taken place, please contact us as soon as possible. 


This Agreement may be amended from time to time in any respect, and we will provide you with written notice if required by law. An amendment may change something in this Agreement, add something new, or take something out. Amendments will apply to outstanding balances and new Purchases, except as otherwise indicated in any written notice or as otherwise provided by applicable law. 

This Agreement, except when amended in accordance with this Agreement, is the final expression of the Agreement between us and may not be contradicted by evidence of any alleged oral agreement.


Under this Agreement, our remedies are cumulative rather than alternative.


We can delay enforcing any of our rights under this Agreement without losing them. Any waiver by us of any provision of this Agreement will not be a waiver of the same or any other provision on any other occasion.


Without our prior written consent, you may not assign or transfer any rights or obligations under this Agreement. You agree that we may transfer or assign any or all of the rights or obligations under this Agreement without your consent.


You authorize us and/or our service providers to make or have made any credit, employment, and investigative inquiries we deem appropriate related to your application for credit, this Account, and the collection of amounts owed on this Account. 

You agree and acknowledge that we have the right to get a credit report in connection with our review of your application for this Account and for an increase or decrease in the Credit Line and occasionally and routinely, during the term of this Account, we consider reasonably necessary to maintain and collect this Account. 

As part of this Agreement, you authorize us to answer any questions about our experience with you with respect to this Account and to report that experience to credit reporting agencies.


Notices and Customer Service. You may send written notices, correspondence, inquiries, and questions concerning your Account to us at Classylia, 10 Four seasons place, Suite 1000, Toronto, M9B6H7.

Consent to Communications. We may contact you in any means we deem appropriate for any lawful purpose (including debt collection or marketing), even during weekends or holidays. A variety of means of communication may be used, including but not limited to postal mail, telephone, email, text message, or other technologies, even if the contact is charged. 

We may contact you at any address (including any email or text message address), telephone number, or social media account, that you give us or from which you call us or that we have collected for you or we obtained through third parties, or collected by our own efforts. 

Monitoring and Recording. We may monitor, tape, or electronically record our telephone conversations with you, including calls with our customer service department, collection department, and other departments.

Emails. You agree to receive emails from us for any lawful purpose, including marketing. You may withdraw your consent to receive commercial emails from us at any time by clicking the “unsubscribe” link in the email we send you.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 10 Four seasons place, Suite 1000, Toronto, ON, M9B6H7, Canada.


Except as otherwise provided herein, if any provision of this Agreement is held to be invalid or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions of this Agreement.

Feel the satisfaction of using products chosen by experts

It’s hard to find unique, high-quality fashion items that will make you stand out. Most fashion websites are full of the same old stuff you’ve seen a million times before.

Classylia is different. Our product offering has been created by fashion experts who understand style, value diversity, and care about your satisfaction.

Don’t settle for ordinary fashion. You deserve the best, and our catalog of rare and beautiful products has everything you need to elevate your style game.

From head-turning accessories to show-stopping apparel, our inclusive and diverse team of Experts travels the world to bring you the most stylish and classy fashion items.

They carefully research and evaluate each item based on various factors such as quality, feel, style, and overall appeal. They only select truly unique pieces that will make you feel confident and proud.

Experience the satisfaction of using products carefully hand-picked by industry specialists. Treat yourself to something special and stand out in a crowd.

Shop with us today and live the glory of being a trendsetter with impeccable taste.

Enjoy Free and Reliable Shipping on all US orders over $175

When it comes to online shopping, there’s nothing more frustrating than unreliable shipping, unanticipated costs, and unexpected fees.

Here at Classylia, we strive to make shopping as easy and enjoyable as possible. That’s why we will pay for the standard delivery on all US orders over $175.

We work tirelessly to ensure your order arrives as quickly and efficiently as possible. So, we have teamed up with the most reliable delivery partners in the world. Our preferred partners include UPS, FedEx, USPS, and DHL.

Remember, the benefits of our free shipping go beyond just saving money. By eliminating shipping costs on US orders over $175, you have the opportunity to add even more products to your bag without worrying about additional costs.

It’s a fantastic way to maximize your purchasing power and get everything you need in one convenient order.

So why wait? Experience the convenience of hassle-free shopping with us today!

Take advantage of our 14-day money-back guarantee if you’re not delighted

At our core, we believe that shopping should be a seamless and stress-free experience. That’s why we’re proud of our unbeatable 14-day money-back guarantee. 

At Classylia, we stand behind everything we sell; and we are totally committed to providing only the very best items anywhere in the world. Our money-back guarantee is a testament to this commitment; it’s not just about convenience; it’s also about confidence and trust.

Our goal is to create an experience that is unparalleled in the industry, and our money-back guarantee policy is a crucial way to achieve that goal.

If, for any reason, you are not completely satisfied with your purchase, ship it back to us. We will refund you. All you have to do is return the unworn product with its original tags and packaging within 14 days of receiving it.

No more worrying about making a bad purchase or being left with something you don’t like. Shop confidently, knowing that if anything goes wrong, we’ve got your back.

Our 14-day money-back guarantee is straightforward and hassle-free. Here are the details:

  • If, for any reason, you’re not totally satisfied with your purchase within 14 days of receiving it, simply contact our customer service team to initiate a return.
  • We’ll provide you with a return shipping label and instructions on how to send the item back to us.
  • Once we receive the item in its original condition, we will process your refund within 5 business days.
  • Refunds will be issued via the same payment method used for the original purchase.
  • Money-back guarantee applies to US & Canada orders only.
  • Please note that shipping fees are non-refundable.

So if you’re tired of settling for less than you deserve, shop with us today and experience the difference firsthand. With our unbeatable 14-day money-back guarantee, you have nothing to lose and everything to gain.

About our product categories

Get peace of mind knowing you can easily return any item you don't like

Have you ever purchased something online and then found out that the return process was too complicated and very frustrating? 

At Classylia, we understand how important it is to have an easy return process you can rely on.

Our simple three-step return process allows you to initiate a return for any unused or unworn item within fourteen days of purchase. Returns should be a normal part of the shopping experience, and we want to make sure that if something doesn’t fit right, returning it is as hassle-free as possible.

We offer a flexible policy with no questions asked – simply follow the steps and send back your item in its original condition with all tags and packaging intact.

How it works:

  1. Contact us with your order details.
  2. We will provide you with the necessary shipping details and instructions for returning the item.
  3.  Ship it back to us.

If you have any questions about our returns process or policy, please feel free to contact our customer service team, who will be happy to help you further.

Good to know:

  • The item must be unused, unworn with original tags, and in the same condition as received.
  • The product must be returned within fourteen days of receiving it to be eligible for a refund or exchange.
  • Orders placed outside of the United States and Canada are subject to our policy at the time of delivery.
  • We do not offer a return policy for perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • After we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
  • If approved, your refund will be processed within 3-5 business days, according to our policy.

Shop confidently, knowing that if something doesn’t work out, our easy return process has got you covered. Start browsing our selection today and experience exceptional customer service every step of the way.

Find exactly what you’re looking for with our powerful search bar

Do you want to find exactly what you’re looking for in just a few clicks? Look no further than our search bar!

Our search bar is designed with the latest AI technology to provide you with fast, accurate results every time. With autocomplete, suggestions, and the ability to filter by product categories or brands, our search bar is perfect for anyone looking to save time and find precisely what they need. Whether you’re an avid shopper or just looking for a specific product, our search bar has everything you need to make your online experience a breeze. Here are a few features of our search functionality:

  1. Autocomplete for Faster Results – Our search bar option includes an autocomplete feature that suggests keywords as you type. This means you can find what you’re looking for even faster without typing the full product name.
  2. Get Suggestions for Related Products – Not sure exactly what you’re looking for? No problem! Our search bar option provides suggestions for related products based on your initial search query so that you can explore different options.
  3. Get Relevant Results Every Time – We understand that time is valuable, so we’ve ensured that our search bar option delivers only relevant results every single time. Say goodbye to sifting through pages of unrelated items and hello to efficient searching.
  4. Get Results in Real-Time – Our search bar option provides results in real time so that you don’t have to wait around on loading pages or outdated information. With just a few clicks, you can get up-to-date and relevant results every time.
  5. Search by Product Categories for Easier Browsing – Sometimes, it’s easier to browse by category rather than searching for a specific product. With our search bar option, you can easily filter and browse through different categories such as clothing, electronics, home goods, and more.
  6. Save Time with Recent Searches – Our search bar option saves your recent searches so that you can easily access them later without having to type out the same keywords again. This feature is especially helpful for frequent shoppers or users with long shopping lists.
  7. Filter Your Search Results for Precision – Want to narrow down your search even further? No problem! Our search bar option allows you to filter your results by price range, color, size, brand, and more for ultimate precision.
  8. Search by Brand for Specific Products – If you’re loyal to a particular brand or looking for products from a specific manufacturer, our search bar option allows you to filter and browse through different brands easily.
  9. Discover New Products You Didn’t Know Existed – Occasionally, the best discoveries happen by accident. Our search bar option might just lead you to a product that you didn’t even know existed but will love nonetheless!

Say goodbye to frustration and wasted time spent searching for products. Use our search bar today for a seamless shopping experience. See for yourself how much easier it makes finding the perfect product on Classylia.

Rest assured that all our products meet rigorous quality standards

Our quality control process is a rigorous and comprehensive system that ensures every product we sell meets our high-quality standards.

Before a product is included in our offering, our quality control team carries out stringent quality inspections to ensure that it meets our style, beauty, durability, performance, and longevity standards.

We want to make sure that every item we sell will stand up to regular use over time. That’s why we conduct extensive testing in different environments to simulate various conditions that the products may encounter. 

We test products under stress or impact, assess their resistance to water or other liquids, and evaluate their performance under extreme temperatures or humidity levels- all this allows us to determine if the product meets our high standards for durability.

We conduct our tests in three great locations:

  1. Jacksonville, Florida, for its humid climate
  2. Toronto, Canada, for its cold winters
  3. Houston, Texas, for its blistering heat

 By conducting tests in these different environments, we can ensure that each product performs as expected regardless of the conditions it is used in.

We also occasionally ask potential users to test some of our products in their day-to-day life before the product is offered to the general public.

This allows us to get real-world feedback on how well a product performs in everyday use and make any necessary revisions before releasing it to the public.

 Overall, our quality control process is designed to ensure that every product we sell meets the highest standards of quality, style, and performance.

When you shop with us, you can trust that you’re getting a product that has undergone rigorous testing and inspection before being offered on our website.

Check out our collections today and experience the difference our quality control process makes!

Experience the intricacy of our top-notch customer service

At Classylia, we take great pride in providing top-notch customer care that is both efficient and personalized. Our team of experienced professionals is dedicated to ensuring that every interaction with our customers is positive.

One of the things that sets us apart from other companies is our team’s expertise in fashion and style. Our agents are trained to provide recommendations and guidance on everything from clothing and accessories to shoes and jewelry. They stay up-to-date on the latest trends and styles, as well as classic looks that stand the test of time.

But our customer care doesn’t stop at fashion and style. We also offer support for a wide range of needs, including order assistance, delivery inquiries, account creation, and more. Our agents are equipped with the knowledge and tools necessary to assist you with any questions or concerns you may have.

We understand that each customer has their own unique needs, which is why we take a personalized approach to every interaction. Whether you need help placing an order or want advice on putting together an outfit, our team is here to help.

In addition to providing excellent service, we also value transparency and honesty in all of our interactions with customers. If there are any issues or concerns, we will work diligently to resolve them in a timely manner.

So if you’re looking for top-notch customer care that goes beyond just answering questions, look no further than our company. Experience the intricacy of our service today and see why so many customers trust us for their needs – whether it’s fashion-related or otherwise!

Get access to accurate, up-to-date product information

Are you tired of not having enough information about the products you’re interested in buying?

We hear you!

That’s why we’ve created a product page that provides accurate and up-to-date details about each item we sell. No more guessing games or disappointment when your purchase arrives!

We understand that one of the most significant frustrations for customers when shopping online is not having access to enough information about the product they like.

We’ve made it a priority to ensure that every product listed on our website comes with comprehensive information that will help you make an informed decision.

When you visit our product page, you’ll find a detailed description of each item, including its features, materials used, and care instructions.

We also include high-quality images from multiple angles so that you can get a better idea of what the product looks like in real life. In addition, we provide sizing information to help you choose the right size for your body type and measurements.

Our goal is to guarantee that you have all the information you need before making a purchase so that there are no surprises when your order arrives.

Whether you’re looking for a new dress or a pair of shoes, we want you to feel confident in your purchase and know exactly what you’re getting.

So if you’re tired of shopping online without enough information about the products you’re interested in, come check out our product page and see just how easy it can be to get all the details you need before making your next fashion purchase!

Trust us to make a positive impact on the world through sustainability

Our commitment to sustainability and the preservation of natural resources is central to our mission as an e-commerce fashion retailer.

We recognize our responsibility for protecting the planet and its precious resources for future generations. To that end, we continuously strive to reduce greenhouse gas emissions in our operations and supply chains, protect and enhance nature through biodiversity efforts, source raw materials responsibly, and stay on top of packaging materials used in production and distribution.

We also take or encourage meaningful action to combat deforestation, defend animal welfare, minimize plastic usage throughout the supply chain, reduce waste in packaging and shipping, and promote circularity by recycling materials wherever possible.

Internally, we provide every employee with access to hands-on training opportunities on how their job can help boost sustainability goals across the company. We invite all members of the Classylia team to join us on this journey we are taking toward a more eco-friendly future.

Beyond our operations and workplace environment, Classylia strives to empower our customers around the world to join us in making bold decisions toward climate action every day.

Whether it’s choosing products made with sustainable fabrics, selecting recyclable packaging, or simply extending clothes’ lifespans by caring for them adequately — there are countless ways everyone can contribute positively toward preserving our planet’s health. Every day presents new opportunities for individuals everywhere to make smarter choices about what they consume — so let’s make them together!

The road ahead will be long, but the steps we take today will have tremendous impacts tomorrow. Join us in celebrating this amazing planet of ours – let’s inspire each other toward positive changes throughout every aspect of our lives!

Join us in our commitment to diversity and inclusion

We believe beauty comes in all shapes, sizes, colors, and backgrounds. We stand for diversity and inclusion because it’s not only the right thing to do but also because it’s what makes us human. We are committed to creating a world where everyone feels seen, heard, and valued.

We celebrate diversity in all its forms, and we stand for inclusion, not just in our products but also in our values. Our mission is to create a world where everyone feels beautiful, confident, and accepted.

For our customers, this means creating a shopping experience that’s welcoming and accessible for everyone. We strive to offer diverse products that cater to different styles, sizes, and preferences. We also ensure that all of our advertising and marketing materials reflect the diversity of our customer base.

For our workers, we believe in providing an inclusive workplace where everyone feels valued and supported. This includes promoting equal opportunities for career advancement regardless of background or identity. We also provide training on diversity and inclusion best practices so that all employees can contribute to a welcoming environment.

Finally, when it comes to our business partners, we hold ourselves accountable for working with companies that share similar values. This means seeking out partnerships with businesses who prioritize diversity and inclusion in their own operations.

Overall, we believe that by applying these values across all aspects of our business, we can create a more welcoming world where everyone is accepted for who they are. But we know that we can’t do it alone – we need the support of our customers, workers, and business partners to make it happen.

Join us in creating a world where everyone is accepted for who they are, and be part of the change you want to see in the world! Together, we can make a difference.

Shop confidently, knowing that Classylia is 100% secure

Our website is 100% secure, thanks to our cutting-edge security protocols and top-tier encryption methods. Shop with confidence, knowing that your personal information is protected at all times.

To ensure your personal information is kept secure, we use the same robust security technology used by major US banks. That includes high-performance firewalls, state-of-the-art 256-bit encryption (SSL), and Transport Layer Security (TLS).

In addition to having world-class security standards and server infrastructure, we only work with payment gateway companies that comply with stringent requirements for data protection while in transit and at REST, such as Payment Card Industry Data Security Standards (PCI-DSS).

With Classylia, you can enjoy the convenience of online shopping without worrying about cyber threats. Try us out today and experience the peace of mind that comes with safe and secure transactions.

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How to whitelist an Email address?

One of the most effective methods to guarantee that you receive the emails you genuinely care about is by whitelisting them. This handy approach safeguards your valuable emails from overenthusiastic spam filters, making sure that the right messages land in your Inbox rather than disappearing into the dreaded spam folder.

Whitelisting is like giving someone VIP access – you’re telling your email provider that these particular senders are trustworthy and their messages should take priority. This way, their emails will bypass any automatic spam filtering that might otherwise prevent them from reaching you.

Most email services utilize complex algorithms and user-generated data to identify and sort unsolicited, unwanted, or potentially harmful messages into the spam folder, ensuring that your primary Inbox remains clutter-free. However, these filters aren’t always perfect, so sometimes they mistakenly flag important emails as Spam.

By whitelisting the emails from the senders you trust, you’re effectively “teaching” your email provider that these messages are safe and relevant. This enhances the algorithm’s ability to differentiate between genuine email and Spam, ensuring that your Inbox remains organized and focused on the messages that matter most to you.

Taking a few moments to familiarize yourself with this process can significantly streamline your email experience and ensure that treasured messages from friends, family, and colleagues never end up overlooked in the spam folder.


To whitelist an email in Gmail, follow these steps.

  1. Select the cog icon at the top right of the Gmail screen
  2. Select ‘See all settings‘ within the popup window that appears on the right
  3. Select the Filters and Blocked Addresses tab
  4. Select Create new filter and add the sender email address in the From section
  5. Select Create filter and set it to Never send to Spam

Mail/Apple Mail

To whitelist an email in both iOS Mail and OS X Apple Mail Gmail, follow these steps.

  1. Open your mail app
  2. Select the sender address you want to add to your whitelist
  3. Select ‘Add to VIPs‘ or ‘Add to Contacts‘ depending on your device

Yahoo Mail

To whitelist an email in Yahoo mail follow these steps.

  1. Open Yahoo Mail and select Settings
  2. Select Filters and Add
  3. Name the filter and add the sender’s email address
  4. Select to send all mail to Inbox
  5. Select Save and Save

In addition, you can mark any emails from recognized senders as ‘Not Spam’ in your spam folder.


To whitelist an email in Desktop Outlook follow these steps.

  1. Select a sender in your Inbox
  2. Right click the mail and select Junk
  3. Select ‘Never block sender

The other way is:

  1. Select the top of an email in the preview pane. You’re looking for ‘Click here to download pictures.’
  2. Select that and you should see the option to ‘Add Sender to Safe Senders List‘.

So, how do you go about whitelisting those important messages? The process can vary slightly depending on your email provider, but most services offer user-friendly steps to add a sender to your contact list, mark a message as “not spam,” or create custom filters to manage incoming mail.


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